Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at mod-pizz.digital, use our online ordering platform, or otherwise interact with our services. Please read this Privacy Policy carefully before using our services. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. Information We Collect

We collect various types of information in connection with your use of our website, services, and interactions with us. The categories of personal information we may collect include, but are not limited to, the following:

1.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us directly, we may collect:

• Full name
• Email address
• Mailing address and delivery address
• Phone number
• Date of birth (for age verification and birthday rewards)
• Username and password (encrypted)
• Profile photo (if voluntarily uploaded)

1.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction, including:

• Credit or debit card details (processed securely through our payment processor)
• Billing address
• Transaction history and order records
• Gift card balances and loyalty reward points

Please note that full payment card numbers are not stored directly on our servers. All payment processing is handled by PCI-DSS compliant third-party payment processors.

1.3 Usage and Behavioral Data

When you interact with our website or app, we automatically collect data about how you use our services, including:

• Pages visited, links clicked, and features used
• Items browsed, added to cart, or ordered
• Search queries entered on our platform
• Time spent on each page and navigation patterns
• Referring website or source (how you arrived at our site)
• Session duration and frequency of visits

1.4 Device and Technical Information

We automatically collect certain technical information from your device when you access our website or mobile app, including:

• IP address
• Browser type and version
• Operating system and device type
• Device identifiers and mobile advertising IDs
• Screen resolution and language settings
• Time zone settings
• Cookie identifiers and session tokens

1.5 Location Information

We may collect geolocation data to help you find the nearest Mod Pizza location and to provide accurate delivery services. This may include:

• Precise GPS location (with your explicit permission on mobile devices)
• Approximate location derived from your IP address
• Location data associated with delivery addresses you provide

1.6 Communications and Customer Support Data

When you communicate with us via email, phone, live chat, or through feedback forms, we may collect:

• The content of your messages, complaints, or inquiries
• Records of customer support interactions
• Survey responses and feedback submissions
• Reviews and ratings you submit

1.7 Social Media and Third-Party Sign-In Data

If you choose to log in or register using a third-party social media account (such as Facebook, Google, or Apple), we may receive certain profile information from those platforms, including your name, email address, and profile picture, subject to your privacy settings on those platforms.

2. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These purposes include:

2.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements
• Managing your account and profile preferences
• Administering our loyalty and rewards program
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery notifications
• Providing customer support and resolving complaints or disputes

2.2 Analytics and Service Improvement

• Analyzing user behavior and preferences to improve our menu offerings and website functionality
• Conducting internal research and data analysis
• Monitoring and improving website performance and security
• Testing new features, layouts, and user experience improvements
• Generating aggregated, anonymized statistical reports

2.3 Marketing and Personalization

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Personalizing content, recommendations, and advertisements based on your interests and order history
• Delivering targeted advertising on our website and on third-party platforms
• Administering contests, sweepstakes, surveys, and promotional campaigns
• Notifying you of new menu items, limited-time offers, and special events

2.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Enforcing our Terms of Service and other legal agreements
• Responding to legal processes, court orders, and law enforcement requests
• Protecting the rights, property, and safety of Mod Pizza, our customers, and others
• Preventing fraud, abuse, and other harmful activities

3. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our website and to collect usage information. Cookies are small text files placed on your device when you visit our website.

3.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more detailed information about our use of cookies, please refer to our Cookie Policy.

4. Sharing Your Information with Third Parties

We do not sell your personal information in the traditional sense. However, we may share your information with third parties under certain circumstances as described below. Under the CCPA/CPRA, certain data sharing activities may constitute a "sale" or "sharing" of personal information for cross-context behavioral advertising purposes.

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only to perform the services we request and are prohibited from using or disclosing your information for any other purpose. Service providers we work with may include:

• Payment processors (e.g., Stripe, Square)
• Food delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communications platforms
• Customer relationship management (CRM) software providers
• Analytics and data intelligence providers (e.g., Google Analytics)
• Fraud detection and security service providers
• Customer support software platforms

4.2 Advertising and Marketing Partners

We may share certain usage data and device identifiers with advertising networks and social media platforms (such as Google, Meta/Facebook, and others) to serve targeted advertisements to you across the internet. These activities may involve the "sharing" of personal information under the CPRA. California residents have the right to opt out of this sharing (see Section 8 for more details).

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or if we believe, in good faith, that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request
• Protect and defend the rights and property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.5 Aggregated and De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers. Sensitive data such as passwords are stored using strong hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions. All personnel are subject to confidentiality obligations.
• PCI-DSS Compliance: Our payment processing systems adhere to Payment Card Industry Data Security Standards (PCI-DSS).
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential risks.
• Incident Response: We maintain a data breach response plan and will notify affected users and applicable regulatory authorities in the event of a security breach as required by law.
• Multi-Factor Authentication: We encourage and support the use of multi-factor authentication for account access.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data, and you transmit information to us at your own risk. If you suspect that your account has been compromised, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods by Data Category

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention and destruction policies.

7. Children's Privacy

Our website, services, and online ordering platform are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18.

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us, please contact us at [email protected] so that we can take appropriate action.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, click the "Do Not Sell or Share My Personal Information" link on our website or contact us at the details below.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to only those uses necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of quality because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and readily usable format.

8.2 Rights for All U.S. Residents

Regardless of your state of residence, you have the following rights with respect to your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information in your account or profile.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal obligations and exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

8.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may submit a request by:

• Emailing us at: [email protected]
• Visiting our website: mod-pizz.digital

We will verify your identity before processing your request to ensure the security of your personal information. You may designate an authorized agent to submit a request on your behalf; however, we may require verification of the agent's authorization.

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you within the initial 45-day period and explain the reason for the extension. We may respond to up to two requests per 12-month period free of charge.

9. International Data Transfers

Mod Pizza is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services and providing your personal information, you acknowledge and consent to the transfer of your information to the United States. We take appropriate steps to ensure that any such transfers comply with applicable laws and that your personal information remains protected to the standard described in this Privacy Policy.

If you are located in a jurisdiction with specific data transfer restrictions (such as the European Economic Area or the United Kingdom), please contact us for more information about the safeguards we have in place for cross-border data transfers.

10. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Mod Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of any third-party websites or services.

We encourage you to review the privacy policies of any third-party sites or services you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites or services.

11. Marketing Communications and Your Choices

We may send you marketing communications about our products, services, promotions, and events. You have the following choices regarding these communications:

11.1 Email Marketing

You can opt out of receiving promotional emails from us at any time by:

• Clicking the "unsubscribe" link found in the footer of any marketing email we send
• Emailing us at [email protected] with the subject line "Unsubscribe"

Please note that even if you opt out of promotional emails, we may still send you transactional and account-related emails (such as order confirmations and account notifications).

11.2 Push Notifications

If you have enabled push notifications on your mobile device, you can disable them through your device's notification settings.

11.3 Interest-Based Advertising

You may opt out of interest-based advertising by visiting the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating that you do not want your online activity to be tracked. Our website does not currently respond to browser DNT signals. However, you can use the opt-out tools described in this Privacy Policy and our Cookie Policy to manage your tracking preferences.

13. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your inquiry, you have the right to lodge a complaint with the appropriate regulatory authority.

13.1 Filing a Complaint with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces federal consumer protection laws, including rules related to unfair or deceptive acts and practices involving personal data. You may file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.2 Filing a Complaint with the California Privacy Protection Agency (CPPA)

If you are a California resident, you may also file a complaint with the California Privacy Protection Agency (CPPA), the state agency responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Mail: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

13.3 Filing a Complaint with Your State Attorney General

Many U.S. states have consumer protection laws enforced by their respective Attorney General's offices. You may contact your state Attorney General's office for guidance on filing a privacy-related complaint.

Before filing a complaint with a regulatory authority, we encourage you to contact us first so that we can attempt to resolve your concern directly.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our business practices, applicable laws, or to reflect new services or features. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying users of the changes
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We are committed to resolving any privacy concerns promptly. Upon receiving your inquiry, we will endeavor to respond within 10 business days and to resolve your concern as quickly as possible.